How can we help?

Everything you need to open your store: signing up, store setup, the free trial and the dashboard, up to your first order.

• What is Elmatajer and how does my store work?
• How do I set up my store after signing up? (AI or manual)
• How do I get my store ready for its first order? (checklist)

Your store name, logo, contact details, language, colours and order settings, plus social links, WhatsApp, pages and notifications.

• Where are my store settings and what is in each tab?
• How do I change my store name, logo and contact details?
• How do I choose my store language (Arabic, English or multi-language)?

Adding and editing products, images, variants and add-ons, stock, categories and brands, importing, and banners.

• How do I add a new product?
• How do I edit an existing product?
• How do I upload product images and choose the main image?

Receiving and fulfilling orders: statuses, recording payment, invoices, cancellations and refunds, exports, and the shopper checkout.

• How do I process a new order from start to finish?
• What does each order status mean?
• Where do I find my orders and how do I search them?

Your customer list and their orders, deactivating and deleting accounts, the customer wallet, shopper accounts, customer messages and subscribers.

• Who appears on the Customers page?
• How do I see all of one customer's orders?
• How do I deactivate or delete a customer?

Payment methods for your shoppers, cash on delivery, connecting Paymob and Kashier, the customer wallet, and your own wallet and withdrawals.

• Which payment methods can my shoppers use today?
• How do I turn a payment method on or off?
• How do I use cash on delivery and record that I got paid?

Price delivery with your own areas, turn on local delivery, offer free shipping above an amount, and fix delivery-fee problems.

• How do I turn on local delivery and add delivery areas and fees?
• How is the delivery fee calculated in my store?
• How do I offer free shipping above a certain order amount?

Discount coupons, tracking pixels, reviews and testimonials, the announcement bar, sharing your store link and search basics.

• How do I create a discount coupon?
• Why isn't my coupon working or the discount not showing?
• How do I connect Facebook, TikTok or Google pixels to my store?

Choosing and installing themes, the theme editor, banners, colours and logo, menus and footer, language and dark mode.

• How do I choose and install a theme for my store?
• How do I buy a paid theme?
• How do I edit my store design in the theme editor?

Your free platform store link, changing it, and connecting your own domain with automatic SSL — plus fixing connection problems.

• Where do I find my store link and how do I share it?
• Can I change my store link?
• How do I connect a domain I already own to my store?

The free trial, plans, subscribing, renewing and paying, add-ons, invoices, and what happens when your subscription ends.

• How does the 14-day free trial work?
• What plans are available and how do they differ?
• How do I subscribe to a plan or renew?

Your personal details, passwords and resets, Google sign-in, adding staff and permissions, sign-in problems and keeping your account safe.

• How do I update my personal details and login email?
• How do I change my password?
• I forgot my password — how do I reset it?

Understand your dashboard and reports, see where orders come from, track low stock, and why numbers differ between screens.

• What do the numbers on my dashboard mean?
• How do I use the Reports screen and filter by date?
• How do I see where my orders come from? (Order sources & pixel analytics)

Quick fixes for common problems: store not opening, login, locked subscription, emails, image uploads and language — plus how to reach support.

• My store isn't opening or shows an error page — what should I do?
• I can't log in to my dashboard — what do I do?
• I'm not receiving emails or notifications from the platform — what do I do?