Where do I find my orders and how do I search them?
Every order from your store lands on the Orders page. Learn what the tabs and columns mean, how to search, filter and save filters, and how you are told about new orders.
Order status
8 articles
How do I process a new order from start to finish?
The steps to fulfil any new order: review it, confirm it, pack it and print its invoice, ship it, then mark it delivered — and what the customer receives at each step.
What does each order status mean?
The six order stages, their names in the orders list and in the "Change Status" menu, what happens automatically at each one (emails, payment, stock), and which statuses are final.
What is on the order details page?
A tour of the order page: status and payment, order items, delivery details and editing the address, the Actions card, payment and source, and the activity feed.
Why do my report numbers differ from my orders list or dashboard?
Each screen counts over a slightly different period and set of statuses. Learn the common reasons numbers differ and how to compare them correctly.
How do I cancel an order or refund a customer?
Cancel from "Change Status" → "Cancelled". Learn what happens to stock and money: an unpaid order is simply cancelled, a paid order of a customer with an account is refunded to their store wallet, and for a guest you return the money yourself.
How do I update several orders at once?
Select up to 50 orders in the list and apply "Confirm", "Ship", "Complete" or "Cancel" to all of them. Each order changes exactly as if you changed it from its own page: same customer email, same payment, stock and refund rules.
A customer says they ordered but I can't find it, or an order is stuck — what do I do?
Causes and fixes for the most common order problems: an order you can't see, a status that won't change, an order still 'Waiting for Payment' after delivery, and a customer who got no email.