Where do I find my orders and how do I search them?
Every order from your store lands on the Orders page. Learn what the tabs and columns mean, how to search, filter and save filters, and how you are told about new orders.
Orders
21 articles
What do the numbers on my dashboard mean?
What each part of your dashboard home shows — store health, alerts, revenue trend, orders by status, top products and top customers — and exactly what each one counts.
How do I process a new order from start to finish?
The steps to fulfil any new order: review it, confirm it, pack it and print its invoice, ship it, then mark it delivered — and what the customer receives at each step.
How do I see all of one customer's orders?
On the Customers page click "View orders" next to the customer, or use the "Customer" filter on the Orders page. For guest shoppers, search by phone number or email.
How do I use the Reports screen and filter by date?
Pick a preset period or a custom date range, and learn what every figure and chart on Store Reports counts: sales, collected, average order, cancellations, top products and customers.
What does each order status mean?
The six order stages, their names in the orders list and in the "Change Status" menu, what happens automatically at each one (emails, payment, stock), and which statuses are final.
How do I use cash on delivery and record that I got paid?
Cash on delivery works from day one with no setup. Orders arrive as "Unpaid" and become "Paid" when you ship them or record the cash you received.
What is on the order details page?
A tour of the order page: status and payment, order items, delivery details and editing the address, the Actions card, payment and source, and the activity feed.
Dashboard tour: what do I see on the home page?
What each part of the Dashboard home page means: store and plan status, store health, alerts, revenue, orders by status, recent orders, top products and top customers.
Currency and order settings: order numbers, online ordering and customer login
The Currency & orders tab explained: store currency, order number prefix and start, online ordering, and customer login options — including what currently takes effect.