How do I update my personal details and login email?
From "Profile" you can change your name, mobile, photo and login email. Changing the email needs a confirmation code sent to the new address.
11 articles
How do I create a merchant account?
How to sign up on Elmatajer: the details you need, the activation code sent to your email, and signing up with Google.
What does each order status mean?
The six order stages, their names in the orders list and in the "Change Status" menu, what happens automatically at each one (emails, payment, stock), and which statuses are final.
I forgot my password — how do I reset it?
On the sign-in page click "Forgot password?" and enter your email. You'll get a one-time link, valid for 30 minutes, to choose a new password.
I'm not receiving emails or notifications from the platform — what do I do?
See which emails the platform actually sends and to which address, how to check your login email, and where to find order notifications inside the dashboard.
Will my domain email stop if I change nameservers?
No, if you follow the right order: save the domain first, wait until the page says your email has been moved, then change the nameservers.
Where do I find messages from my store's contact page and how do I reply?
Every message a shopper sends from your store's contact page lands in "Customer messages". You can read it and reply by email from the dashboard.
Common sign-up and store setup problems and how to fix them
Fixes for the most common problems: activation code not arriving, link taken, activation failing, the AI assistant stopping, or switching light/dark mode after setup.
Where do I find my newsletter subscribers and what can I do with them?
The Newsletter Subscribers screen collects the emails that signed up through your store's newsletter box, with no duplicates. You can search, copy, export to CSV and delete — but the platform doesn't send emails.
Which notifications and emails will I receive, and where do I find them?
The notifications bell and inbox in your dashboard, and the emails you receive about new orders, customer messages and your free trial.