Who appears on the Customers page?
The Customers page lists shoppers who have an account in your store, even if they haven't ordered yet. Guest shoppers don't appear here — their details live on their orders.
Customers
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How do I see all of one customer's orders?
On the Customers page click "View orders" next to the customer, or use the "Customer" filter on the Orders page. For guest shoppers, search by phone number or email.
How do I deactivate or delete a customer?
Click "Active" to stop a customer signing in, or use the delete button to remove their account from your store. Their past orders stay in both cases.
What is the customer wallet and how does it get credit?
The customer wallet is store credit that is added automatically when you cancel a paid order of a customer with an account. Customers cannot top it up themselves; they spend it on a future order.
Currency and order settings: order numbers, online ordering and customer login
The Currency & orders tab explained: store currency, order number prefix and start, online ordering, and customer login options — including what currently takes effect.
How do my customers create an account and follow their orders?
Shoppers can create an account from your store's sign-in window or while checking out. From their account they follow "My Orders" and their status, save favourites and see their wallet balance.
Where do I find messages from my store's contact page and how do I reply?
Every message a shopper sends from your store's contact page lands in "Customer messages". You can read it and reply by email from the dashboard.
How do I write my About Us, policy and FAQ pages?
Write your About Us, Privacy Policy, Terms & Conditions and Refund Policy pages in Arabic and English, and add FAQs for your store.
Where do I find my newsletter subscribers and what can I do with them?
The Newsletter Subscribers screen collects the emails that signed up through your store's newsletter box, with no duplicates. You can search, copy, export to CSV and delete — but the platform doesn't send emails.
How do I see abandoned carts and remind customers to finish their order?
The Abandoned Carts page shows carts left without an order, and lets you send a registered customer a ready-made WhatsApp reminder.