What is Elmatajer and how does my store work?
A quick overview of the platform: how your store is created, where it lives online, and what each section of your dashboard is for.
Cash on delivery
11 articles
Which payment methods can my shoppers use today?
Shoppers can pay cash on delivery, with their store wallet balance, or by card and wallet through Paymob or Kashier once you connect your account. Manual payment is paused by the platform for now.
How to create an online store in Egypt, step by step
From sign-up to your first order: open your online store in Egypt without a developer, add products, and set up payment and delivery.
How do I process a new order from start to finish?
The steps to fulfil any new order: review it, confirm it, pack it and print its invoice, ship it, then mark it delivered — and what the customer receives at each step.
How do I turn a payment method on or off?
Open "Payment Gateways" to reach the "Available Payment Methods" page and flip a method's switch. Changes save instantly, with a few rules you should know.
How do I use cash on delivery and record that I got paid?
Cash on delivery works from day one with no setup. Orders arrive as "Unpaid" and become "Paid" when you ship them or record the cash you received.
How do I get my store ready for its first order? (checklist)
A short checklist of what to do before your first order: products, delivery, a payment method, contact details, and sharing your store link.
How do I record that a customer paid, and when is an order "Paid"?
When an order is marked paid automatically for each payment method, how to use "Record Payment" when you collect the money yourself, and why an empty amount or one below the total is refused.
When does an order count as "Paid"?
It depends on the payment method: COD becomes paid when you ship or record the payment, the wallet is paid instantly, and Paymob/Kashier only when the gateway confirms payment.
How do I cancel an order or refund a customer?
Cancel from "Change Status" → "Cancelled". Learn what happens to stock and money: an unpaid order is simply cancelled, a paid order of a customer with an account is refunded to their store wallet, and for a guest you return the money yourself.