Which payment methods can my shoppers use today?
Shoppers can pay cash on delivery, with their store wallet balance, or by card and wallet through Paymob or Kashier once you connect your account. Manual payment is paused by the platform for now.
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How is the delivery fee calculated in my store?
Today the delivery fee comes from the delivery areas and per-area fees you set, when local delivery is on. If you set a free-shipping minimum, orders that reach it ship free.
How do I create a discount coupon?
Create a fixed-amount or percentage discount code with a minimum order, a validity period and a usage limit, and learn exactly which rules apply at checkout.
How do I turn a payment method on or off?
Open "Payment Gateways" to reach the "Available Payment Methods" page and flip a method's switch. Changes save instantly, with a few rules you should know.
Why isn't my coupon working or the discount not showing?
The common reasons a discount code is rejected or the discount disappears from the order total, and how to fix each one.
How do I use cash on delivery and record that I got paid?
Cash on delivery works from day one with no setup. Orders arrive as "Unpaid" and become "Paid" when you ship them or record the cash you received.
How do I offer free shipping above a certain order amount?
In "Delivery settings", enter a "Min. order amount for free shipping". Any order whose products reach it pays no delivery fee, and the cart and some themes' announcement bars advertise it.
What is the customer wallet and how does it get credit?
The customer wallet is store credit that is added automatically when you cancel a paid order of a customer with an account. Customers cannot top it up themselves; they spend it on a future order.
How do I connect my Paymob account?
Paste your Paymob keys (Secret Key, Public Key, HMAC), then run "Test connection". Integration IDs are fetched for you.
What do shoppers see about delivery at checkout?
If local delivery is on and you have active areas, the shopper must pick a "Shipping area" and its fee shows on the "Delivery" line. Otherwise they only enter an address and delivery is zero.