Quick fixes for common problems: store not opening, login, locked subscription, emails, image uploads and language — plus how to reach support.
If shoppers see an error page instead of your store, the usual causes are an ended trial or subscription, a wrong link, or a custom domain that is still activating. Identify the cause from the page shown and fix it.
Wrong password, a temporary lock after too many attempts, signing in with a different Google account, or a disabled account — find the cause and fix it step by step.
See which emails the platform actually sends and to which address, how to check your login email, and where to find order notifications inside the dashboard.
See the allowed formats and sizes for each place you upload images (products, logo, categories, banners), what the error messages mean, and how to prepare an image so it uploads first time.
Quick steps when a dashboard button doesn't respond or a page looks incomplete or outdated: hard refresh, private window, browser extensions, and what the 403, 419 and 500 pages mean.
Your dashboard language and your store's language for customers are two separate settings. Learn where to change each one, and what to do if you still see the old language.
Write to us through the contact page on the platform. See which details help us understand and solve your problem faster, and what you should never send.
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