How do I update my personal details and login email?
From "Profile" you can change your name, mobile, photo and login email. Changing the email needs a confirmation code sent to the new address.
Account, team & security
Your personal details, passwords and resets, Google sign-in, adding staff and permissions, sign-in problems and keeping your account safe.
How do I change my password?
Change your password from "Profile" → "Security & password" by entering your current and new password. Forgot the current one? Use "Forgot password?".
I forgot my password — how do I reset it?
On the sign-in page click "Forgot password?" and enter your email. You'll get a one-time link, valid for 30 minutes, to choose a new password.
How do I sign in with Google or link it to my account?
You can sign up or sign in with one click using Google, or link Google to your existing account from "Profile" → "Google account".
How do I add a staff member to my store team?
Add staff with their own logins from "Team & Permissions" → "Staff", and give each one a role that controls what they can see and change.
How do I create roles and set staff permissions?
A role is a set of permissions you give to one or more staff members. Start from a ready template such as "Sales Manager" or build one from scratch.
My account was disabled — what does it mean and what do I do?
A disabled account is a decision by the platform administration, not a subscription issue, and renewing does not lift it. See what you will see and how to contact the administration.
How do I keep my account and store secure?
Simple steps that protect your account: a strong password, a separate login with limited permissions for each staff member, an up-to-date login email, and removing people who leave.
How do I delete my account?
Delete your merchant account in the Elmatajer app (More → Delete account) or from your profile on the website, or email [email protected]. What is deleted and what is kept.