How do I turn a payment method on or off?
Open "Payment Gateways" to reach the "Available Payment Methods" page and flip a method's switch. Changes save instantly, with a few rules you should know.
In this article
All of your store's payment methods live on one page called "Available Payment Methods". That's where you choose what shoppers see at checkout.
Before you start
- You need to be the store owner, or a team member with permission to manage payments. If you don't see the "Payments & Billing" section in the menu, ask the owner for that permission.
- Paymob and Kashier need your own account connected first (see payment methods available today).
Steps
- In the side menu, open "Payments & Billing", then "Payment Gateways".
- The "Available Payment Methods" page opens. At the top you'll see a summary: "Active methods", "Platform gateways" and "Awaiting setup".
- In the "Payment methods" table, find the method you want.
- Flip the switch in the "Status" column. It changes between "Active" and "Off".
- There's no save button: the change is saved immediately and you'll see a confirmation message.
Why is a switch locked, or why was my change refused?
| What you see | Why | What to do |
|---|---|---|
| "Currently unavailable from the platform" | The platform has paused this method for all stores. | Nothing on your side. Your setting is kept and comes back when the platform reopens it. |
| "Needs setup first" | You haven't connected your account for this gateway. | Click "Settings" on the same row and connect your account. |
| "At least one payment method must stay enabled." | You tried to switch off the last active method. | Turn another method on first, then switch this one off. |
| "Set up Paymob credentials first before enabling it." | No Paymob keys are saved. | Connect Paymob from its settings page. |
| "Set up Kashier credentials first before enabling it." | No Kashier keys are saved. | Connect Kashier from its settings page. |
| "Manual payment is currently unavailable from the platform." | The platform has paused manual payment. | Nothing can be done for now. |
The methods in the table
- "Cash on Delivery": "No setup". Turn it on or off whenever you like.
- "Wallet": your customers' store credit, no setup needed. See the customer wallet.
- Paymob and Kashier: card and mobile-wallet gateways, each with its own "Settings" button.
- "Manual Payment": currently paused by the platform.
Note: If no online gateway is available you'll see "No online gateways available". Your other methods keep working as normal.
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