How does the 14-day free trial work?
Every new store starts with a 14-day free trial. See where to track the days left, what happens when the trial ends, and how to keep your store running.
Subscription & billing
The free trial, plans, subscribing, renewing and paying, add-ons, invoices, and what happens when your subscription ends.
What plans are available and how do they differ?
An overview of Elmatajer plans: the 14-day free trial and the three paid plans, monthly vs annual billing, and how to tell which plan includes a feature.
How do I subscribe to a plan or renew?
How to subscribe or renew from the "Subscription" page: pick a plan and billing cycle, go to "Complete your subscription" and choose an available payment method.
How do I pay my subscription by InstaPay and upload the receipt?
Step by step: choose "Instapay" on "Complete your subscription", transfer the amount to the details on the invoice, then upload the receipt for review.
What happens when my trial or subscription ends?
A trial locks the store as soon as it ends; a paid subscription gets a 3-day grace period first. See what gets locked and how to bring your store back.
How do I upgrade or downgrade my plan?
Upgrades activate as soon as payment is confirmed, with credit for your unused days. Downgrades are scheduled for the end of your current period and apply at renewal.
How do I turn subscription auto-renewal on or off?
Auto-renewal renews your plan from your wallet balance when the period ends. It is off by default and you switch it on or off with one toggle on "Subscription".
Where can I find my subscription invoices and their status?
Every subscription, renewal or upgrade creates an invoice with a number starting with INV. Learn what each status means and where to find past invoices.
My store is locked, or I paid and it's still locked — what do I do?
The most common reasons a store stays locked after paying: the receipt was never uploaded, it is still under review, it was rejected, or the account itself is disabled — and how to fix each.