How do I write my About Us, policy and FAQ pages?
Write your About Us, Privacy Policy, Terms & Conditions and Refund Policy pages in Arabic and English, and add FAQs for your store.
In this article
Pages such as About Us and Refund Policy reassure customers before they buy and reduce problems after the sale. Writing your privacy policy or terms also raises your Store Health score on the Dashboard.
The available pages
In the side menu go to Store → Pages. The "Store Pages" screen opens with 4 pages, all marked Required:
| Page | Its link on your store |
|---|---|
| About Us | /about |
| Privacy Policy | /privacy |
| Terms & Conditions | /terms |
| Refund Policy | /refund-policy |
Each page shows its status (Published or Empty), word count and last update.
Writing a page
- Click Edit page next to the page you want.
- Write the content in the Arabic content card and click Save Arabic.
- For an English version, write it in English content and click Save English.
- Click Preview to see the page as customers will.
Notes: each language is saved separately and must contain real text (at least 20 characters). If you only write one language, the store shows it to visitors in both languages. A page's link appears in your store footer only once it has content.
FAQs
- Go to Store → FAQs.
- Click Add question.
- Enter the Question and Answer (answers up to 5,000 characters) and click Save.
- To change the order, drag a question by its handle — the new order saves automatically.
Your questions appear to customers on the /faqs page of your store.
Tip: in your refund policy, state how long customers have to return an item, the condition it must be in, and who pays for shipping. It saves you a lot of questions.
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