How does the 14-day free trial work?
Every new store starts with a 14-day free trial. See where to track the days left, what happens when the trial ends, and how to keep your store running.
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My store isn't opening or shows an error page — what should I do?
If shoppers see an error page instead of your store, the usual causes are an ended trial or subscription, a wrong link, or a custom domain that is still activating. Identify the cause from the page shown and fix it.
What plans are available and how do they differ?
An overview of Elmatajer plans: the 14-day free trial and the three paid plans, monthly vs annual billing, and how to tell which plan includes a feature.
How much does an online store cost in Egypt?
Every cost in Egyptian pounds: monthly and yearly plans, template, domain and delivery — and whether you can start free.
How do I subscribe to a plan or renew?
How to subscribe or renew from the "Subscription" page: pick a plan and billing cycle, go to "Complete your subscription" and choose an available payment method.
How do I pay my subscription by InstaPay and upload the receipt?
Step by step: choose "Instapay" on "Complete your subscription", transfer the amount to the details on the invoice, then upload the receipt for review.
What happens when my trial or subscription ends?
A trial locks the store as soon as it ends; a paid subscription gets a 3-day grace period first. See what gets locked and how to bring your store back.
How do I upgrade or downgrade my plan?
Upgrades activate as soon as payment is confirmed, with credit for your unused days. Downgrades are scheduled for the end of your current period and apply at renewal.
How do I turn subscription auto-renewal on or off?
Auto-renewal renews your plan from your wallet balance when the period ends. It is off by default and you switch it on or off with one toggle on "Subscription".
Which marketing tools are included in my plan?
Some marketing tools are available to every store; others depend on your plan or an add-on. Learn how to tell, and what to do if a tool is missing.