What happens when my trial or subscription ends?
A trial locks the store as soon as it ends; a paid subscription gets a 3-day grace period first. See what gets locked and how to bring your store back.
In this article
If your trial or subscription ends without a renewal, your store is paused until you pay. This article explains exactly when that happens, what gets locked and what is kept safe.
The timeline
| Situation | What happens |
|---|---|
| Free trial ends | The store locks immediately — trials have no grace period. |
| Paid subscription ends | You enter a 3-day grace period. Your store and dashboard work as normal, and your status on "Subscription" shows "Grace Period". |
| Grace period ends | The store and dashboard lock until you renew. |
What you'll see during the grace period
- A bar at the top of the dashboard titled "Grace period" with "Time left before your store stops:", a countdown in days and hours, and a "Renew subscription" button.
- A "Grace" badge next to "Payments & Billing" in the sidebar.
Renew during this time and your store never stops. The new period is counted from your original end date.
What's locked once the store locks?
- Your dashboard: every page redirects to the "Subscription Status" page. The sidebar only shows "Subscription status", "Renew subscription" and "Profile".
- Your storefront: customers see "This store is temporarily paused." and that it returns once the owner renews. They can't place orders until you renew.
- Apps and services connected to your dashboard are also refused until you renew.
The title of the "Subscription Status" page tells you why:
- "Your free trial has ended" — you haven't subscribed before. Button: "Choose a plan".
- "Your subscription has expired" or "Your grace period has ended" — you had a paid subscription. Button: "Renew subscription".
- "Your payment is under review" — you uploaded a receipt and it's still being checked. Button: "View invoice".
Will I lose my data?
No. Your products, orders, customers and settings are all kept. As soon as your payment is confirmed, everything comes back exactly as it was.
How do I bring my store back?
- On the "Subscription Status" page click "Choose a plan" or "Renew subscription", or click "Renew subscription" in the sidebar.
- Choose your plan and pay. See How do I subscribe to a plan or renew?
Note: there's no button to cancel your subscription in the dashboard. If you don't want to continue, simply don't renew — auto-renewal is off unless you turn it on yourself.
Paid but still locked? See My store is locked, or I paid and it's still locked — what do I do?
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