How do I see abandoned carts and remind customers to finish their order?
The Abandoned Carts page shows carts left without an order, and lets you send a registered customer a ready-made WhatsApp reminder.
In this article
Sometimes a shopper puts products in the cart and leaves without finishing. The Abandoned Carts page shows you those carts and their value, and helps you remind registered customers to come back.
Before you start
- You'll find it in the side menu under «النمو والتسويق» (Growth) → "Abandoned Carts". If it isn't there, your plan doesn't include this feature.
- Team members need permission to view customers to see it.
When is a cart "abandoned"?
A cart appears here when its owner hasn't touched it for a set time. You choose that time in "Idle Threshold": from 30 minutes up to 24 hours. The page also shows the "Total Cart Value", and you can filter between "Registered" and "Guest".
Reminding a customer on WhatsApp
- Open the cart and look at its items.
- Click "WhatsApp Reminder".
- WhatsApp opens on the customer's number with a ready message containing your store name, the items in their cart and your store link.
- Edit the message if you like (for example add a discount code) and press send.
Note: reminders only work for customers with an account in your store and a mobile number on file. Guest carts have no contact details. There are no automatic reminders — you always send them yourself.
Deleting carts
- "Delete Cart" removes one cart.
- "Delete All" removes every cart past the selected "Idle Threshold".
Careful: deleting a cart really empties that shopper's cart in your store, so if they come back their items are gone. Only delete old carts you won't follow up.
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