ELMATAJER
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Start free · 14 days

How do I pay my subscription by InstaPay and upload the receipt?

Step by step: choose "Instapay" on "Complete your subscription", transfer the amount to the details on the invoice, then upload the receipt for review.

Subscription & billing Last updated: 3 min read
In this article
  1. Before you start
  2. Steps
  3. After you upload the receipt
  4. Changed your mind about the payment method?
  5. Common problems

InstaPay is the main way to pay your Elmatajer subscription right now. You transfer the amount from your InstaPay or banking app, upload a picture of the receipt, and the team reviews it and activates your plan.

Before you start

  • You've already picked your plan and billing cycle on "Subscription" and reached "Complete your subscription". If not, start with How do I subscribe to a plan or renew?
  • You have the InstaPay app or your bank's app.

Steps

  1. On "Complete your subscription", choose "Instapay" (it says "Upload transfer receipt for review") and click "Continue".
  2. The "Subscription Invoice" page opens. Under "Payment Instructions" you'll find the account to transfer to, such as the "IPA Address" (with a copy button), or a QR code under "Or scan the QR code".
  3. Transfer exactly the amount shown as "Total due".
  4. Take a clear screenshot of the transfer receipt.
  5. Under "Upload Payment Receipt", upload the file (JPG · PNG · PDF · WEBP — max 5 MB).
  6. Enter the "Sender name" exactly as it appears on the receipt (required). If you have the reference number, add it in "Transaction reference (optional)", and any other detail in "Note (optional)".
  7. Click "Submit for Review".

After you upload the receipt

  • The invoice status changes to "Under review" and you'll see "Receipt Under Review" with a "View uploaded receipt" button.
  • The team reviews it within one business day. Once confirmed, your plan activates automatically and you get an email.
  • If the receipt is rejected, the invoice becomes "Rejected" and shows "Payment Rejected" with the reason, and you get an email. Click "Choose a plan again" to start over.

Heads-up: if your trial or subscription ends while you're waiting for review, the dashboard shows "Your payment is under review" and your store stays paused for customers until the payment is confirmed. Pay early to avoid this.

Changed your mind about the payment method?

Before uploading a receipt, click "Change payment method" under "Invoice Details" to go back and choose another method.

Common problems

  • "This receipt file has already been used for another invoice…": each receipt can be used for one invoice only. Upload the receipt of the transfer you made for this invoice.
  • The file won't upload: make sure it's JPG, PNG, PDF or WEBP and smaller than 5 MB.
  • More than one business day has passed: contact support through the contact page with your invoice number (it starts with INV) and the sender name.
#Manual payment #Subscription #Billing