How do I let customers pick a delivery time or pick up from my shop?
In “Delivery times & pickup” turn on time picking and store pickup, and set working days, window length, earliest time and orders per window.
Two options you switch on yourself; both stay off until you do — checkout doesn't change until you turn one on.
Where is it?
Side menu: Shipping & delivery → Delivery times & pickup.
Customers pick a delivery time
- Switch on Turn on time picking.
- Keep The customer must pick a time ticked to require it, or untick it to make it optional.
- In Working days & hours set from/to for each day and close your days off. Open past midnight? Set “to” earlier than “from”.
- In Time windows choose the window length (30 minutes to 4 hours), the earliest window (preparation time), how many days ahead customers can book, and max orders per window (0 = no limit — a full window closes by itself).
- Click Save.
Store pickup
- Switch on Turn on store pickup.
- Type the Store address (required) and an optional note.
- Click Save.
Customers choose Delivery or Store pickup. Pickup asks for no address and has no delivery fee; they see your shop address, and pick a pickup time if time picking is on.
What do I see on orders?
- In the orders list under the order number: “Pickup” and/or the chosen time.
- On the order page: a “Store pickup” or “Delivery address” card with the time.
- The time also shows in the order email and on the customer's order tracking page.
The same screen shows What the customer sees (your real next windows) and Upcoming bookings (scheduled orders per day).
Tip: the same screen turns on proof of delivery — see Proof of delivery and the customer receipt.
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