Choose the return window, conditions, who pays return shipping and how refunds are paid, and the tool writes a clear return and exchange policy for your store in Arabic or English, ready to copy. The template is built on the shopper's right to exchange or return within 14 days of delivery under Egypt's Consumer Protection Law No. 181 of 2018.
A first-time online shopper's biggest worry is «what if it is not like the photo?». A clear written policy reassures them and cuts the arguments after the sale. Give it its own page and link it from the footer and the checkout.
Egypt's Consumer Protection Law No. 181 of 2018 gives shoppers the right to exchange or return goods within 14 days of delivery, with a refund when the item is defective or not as described, and online shoppers may also withdraw from the purchase within the same period. That is why the tool does not accept a window shorter than 14 days. This is a template, not legal advice — if your business has special cases, review it with a lawyer.
Quick answers to the most common questions. If you can't find what you're looking for, we're happy to help.
Talk to usConsumer Protection Law No. 181 of 2018 gives the shopper 14 days from delivery. You may offer more, not less.
If the item is defective or wrong, the store does. If the shopper changed their mind, your policy decides, and the tool states it clearly.
Items that cannot be returned once opened or used — underwear, opened cosmetics, food and made-to-order products. List them clearly; a defective item can still be returned.
On Elmatajer your store already has a «Return policy» page — paste the text there and it shows in the footer automatically.
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