Before you subscribe
Questions about plans and features, and what fits your store — answered before you pay anything.
See pricingTalk to our team
Real people who reply in your language — before you subscribe, while you build your store, and after you start selling.
A question before subscribing, a problem in your store, or a quote request — write to us and a person who understands the context replies, not an autoresponder.
- A person, not a bot
- In Arabic
- Reply by email
How can we help?
Pick what fits your question — every path leads to an answer.
Support for your store
A problem with payments, shipping or your domain? Start with the Help Center, and if it isn’t there, write to us.
Help CenterQuotes & agencies
A large store, several stores, or a custom plan — tell us what you need and we reply with an offer.
Write to usEvery way to reach us
Choose whichever is easiest for you.
Your message
All fields are required.
What happens after you send?
No autoresponder and no lost messages — three clear steps.
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Your message arrives
It is saved straight into the team’s inbox — nothing gets lost.
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A person reads it
Someone who understands your store and your question — not a bot.
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The reply reaches you
At the email address you gave in the form.
FAQ
Answers that may save you the wait
Quick answers to the most common questions. If you can't find what you're looking for, we're happy to help.
Write to us
Related pages
What is ElMatajer?
ElMatajer is an all-in-one Arabic e-commerce platform that lets you build and run a full online store without code — products, categories, shipping, payments, marketing, and AI assistance, all in one place.
How long does it take to launch my store?
Under 60 seconds. Using the AI builder, you describe your store in plain language and ElMatajer generates products, categories, pages and a matching theme — ready to publish.
Is there a free plan?
Yes — start free and explore every feature. Upgrade to a paid plan when you are ready to scale.
Do you offer support?
Our team is available 24/7 via live chat, WhatsApp and email. A full help center with video tutorials and articles is also available.
How do I contact support?
24/7 live chat on the site, or reach us via WhatsApp, email, or the help center. Average response time is under 5 minutes.