ELMATAJER
English العربية
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Orders & customers

Order and customer management

Every order in Elmatajer has a page showing its items, the customer, the shipping address and the payment status. You change the order status, print the invoice or send it as PDF, and record manual payments, while the customer is notified of updates.

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  • Change and track order status
  • Print the invoice or send a PDF
  • Record a manual payment

Order lifecycle

Orders move through clear statuses from received to delivered or returned, with a record of each change.

  • Change and track order status
  • Print the invoice or send a PDF
  • Record a manual payment
  • Cancel and return orders

Customers

Each customer has an order history and profile, a wallet balance, and messages and enquiries inside the dashboard.

  • Order history per customer
  • Customer wallet balance
  • Messages and enquiries inbox
  • Customer accounts and "My orders"

Your team

Add team members with specific permissions so each person works only on what concerns them.

  • Team members with permissions
  • Control what each member sees
  • New-order notifications
Practical guideSelling online in Egypt: a practical guide from the first product to cash on delivery Step-by-step guides in the Help CenterOrders

Related features

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FAQ

Frequently asked questions

Quick answers to the most common questions. If you can't find what you're looking for, we're happy to help.

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Related pages
Pricing & plans Store templates Domains Platform features

Is the customer notified when the order status changes?

Yes, order update notifications are sent to the customer.

Can I print an order invoice?

Yes, you can print the invoice or send it to the customer as a PDF.

Can more than one person manage the store?

Yes, through team management with per-member permissions. The number of members depends on your plan.

How do I record a cash payment?

From the order page you can record the payment manually and update the payment status.

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