How do I update my personal details and login email?
From "Profile" you can change your name, mobile, photo and login email. Changing the email needs a confirmation code sent to the new address.
In this article
The "Profile" page is about you as a person — your name, mobile, photo and login email — not your store. Your store's name and contact details are set in Store Settings.
How do I get there?
- Click your avatar in the top bar and choose "Profile", or
- In the sidebar, under "Account", click "Profile".
The "My Account" page opens.
Editing your details
- Under "Personal info", edit "Your name" and "Your mobile".
- To change your photo, click "Update" on the "Profile photo" card and pick a JPG, PNG or WEBP image under 4 MB.
- Click "Save changes". A confirmation that your personal details were updated appears (in Arabic: «تم تحديث بياناتك الشخصية بنجاح»).
Mobile number: Egyptian numbers must start with 010, 011, 012 or 015 and be 11 digits, otherwise you'll see an error saying the mobile number is invalid.
Changing your login email
This is the email you sign in with and where password-reset links and important notices are sent, so it must be a real inbox you check.
- Type the new address in "Login email" and click "Save changes".
- A "Verify new email" window opens and a 6-digit code is sent to the new address. The code is valid for 10 minutes.
- Enter the code and click "Verify". If it didn't arrive, click "Resend code".
Your old email stays in use until the code is confirmed. If you click "Later", the change isn't applied.
Messages you might see
- «هذا البريد الإلكتروني مستخدم بالفعل» (this email is already in use) — the address belongs to another account on the platform.
- «النطاق غير صالح لاستقبال بريد إلكتروني» (this domain can't receive email) — the part after @ doesn't accept mail. Check the spelling.
- «من فضلك استخدم بريداً إلكترونياً حقيقياً» (please use a real email) — temporary/disposable email addresses are not accepted.
If you're a staff member: your login email is marked "Owner-managed" and you can't change it yourself. Ask the store owner to edit it under "Staff".
Deleting your account permanently
At the bottom of the page there's a "Danger zone" (store owner only). The "Delete account" button asks for "Your current password" and for you to type the phrase "delete my account" exactly, then "Delete forever". After deletion you lose access to your store and all its data, so be sure first.
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