Where can I find my subscription invoices and their status?
Every subscription, renewal or upgrade creates an invoice with a number starting with INV. Learn what each status means and where to find past invoices.
In this article
When you click subscribe, renew or upgrade, the platform creates a subscription invoice with a number like INV-2026-00012. This article explains what's on the invoice, what each status means and where to find it later.
The invoice page
After you choose a payment method you land on the "Subscription Invoice" page. It shows:
- The item (the plan subscription and its monthly or annual cycle) and amount, any "Annual discount" or "Upgrade credit", and the "Total due".
- The "Issued" and "Due" dates.
- "Payment Instructions" and the receipt upload form if you chose a manual transfer.
- "Invoice Details" on the side: "Invoice No.", "Status", "Plan", "Type" and "Cycle".
Invoice statuses
| Status | Meaning |
|---|---|
| "Draft" | The invoice was created but you haven't chosen a payment method yet. |
| "Awaiting payment" | You chose a method; we're waiting for your transfer and receipt. |
| "Under review" | You uploaded the receipt and the team is checking it (within one business day). |
| "Paid" | Payment confirmed and your plan is active. |
| "Rejected" | The receipt was rejected. The reason is on the invoice and in the email you received. |
| "Cancelled" | The invoice was cancelled — for example because you started a new invoice before finishing this one. |
Note: when you open a new invoice, any older invoice still in "Draft" is cancelled automatically, so unfinished invoices don't pile up.
Where do I find past invoices?
- "Transaction Log": under "Payments & Billing" → "Transaction Log". Subscription invoices appear under the "Platform" tab with the invoice number, payment method and amount.
- If your store is locked while a payment is reviewed: the "Subscription Status" page has a "View invoice" button that opens the pending invoice directly.
Tip: keep the invoice number (INV-…) and a copy of your receipt. You'll need them if you contact support about a payment.
There's currently no button to download an invoice as a PDF. If you need an official copy, contact support through the contact page.
Was this article helpful?