How do I subscribe to a plan or renew?
How to subscribe or renew from the "Subscription" page: pick a plan and billing cycle, go to "Complete your subscription" and choose an available payment method.
In this article
Whether you're still on the free trial, your subscription has ended, or you want to renew the plan you already have, the steps are almost the same. Everything starts on the "Subscription" page.
Before you start
- You need to be the store owner, or a staff member with the "Manage Billing" permission.
- Decide whether you'll pay "Monthly" or "Annual".
Steps
- In the sidebar, open "Payments & Billing" → "Subscription". (If your store is locked, you'll find "Renew subscription" in the sidebar instead.)
- Scroll to "All Available Plans" and choose "Monthly" or "Annual".
- Click the button on the plan card. Its label depends on your situation:
- "Upgrade to …" if you're on the trial or want a higher plan.
- "Subscribe now" if your subscription has expired.
- "Renew subscription" on your current plan if you're in the grace period or have expired.
- The "Complete your subscription" page opens. Check the "Order Summary" (price, annual discount if any, and "Total").
- Pick a payment method and click "Continue".
Available payment methods
The "Complete your subscription" page only lists the methods the platform has switched on when you pay. Right now:
- "Instapay" (tagged "Manual"): you transfer the amount and upload the transfer receipt; the team reviews it within one business day. Step by step: How do I pay by InstaPay and upload my receipt?
- "Card Payment (Kashier)" may appear, but card payment for subscriptions is still in test mode at the moment, so please use InstaPay.
Note: if you see "No payment methods available", contact support through the contact page so they can enable one for you.
After you pay
As soon as your payment is confirmed, the plan activates automatically and the invoice page shows "Payment Confirmed & Plan Activated". If your store was locked, it reopens immediately.
How is the new period counted?
- Renew during the grace period and the new period is counted from your original end date.
- Renew after the subscription has fully expired and the new period starts on the day it's activated.
- Want to renew early, before your subscription ends? Open "Subscription" and click "Renew early" on your current plan's card. The new period is added after your current end date, so you don't lose any days.
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