How does the 14-day free trial work?
Every new store starts with a 14-day free trial. See where to track the days left, what happens when the trial ends, and how to keep your store running.
In this article
Every new Elmatajer store starts with a 14-day free trial. During the trial you can set up your store, add products and take real orders from customers without paying anything. This article explains how the trial works, where to see how many days are left, and what happens when it ends.
When does the trial start, and on which plan?
The trial starts as soon as you create your account. Normally it runs on the free plan for 14 days. If you came from the pricing page and picked a paid plan before signing up, your trial runs on that plan for the same 14 days.
Important: the free plan is not free forever. After 14 days the store locks until you subscribe to a paid plan.
Where can I see how many days are left?
- Your Dashboard home shows your store status as "Free Trial", and the plan tile shows "Free trial · ends" with the date and the days left.
- The bar at the top of your dashboard shows "You're on a free trial" with the days remaining and a "Choose a Plan" button. Near the end it changes to "Trial almost over" and then "Trial ending soon".
- The "Subscription" page (sidebar, under "Payments & Billing") shows your current plan with the status "Trial", plus a ring with the days left and the end date.
- Email reminders go to your login email 7 days, 3 days and 1 day before the trial ends.
What can I do during the trial?
Your storefront is live for customers for the whole trial: you can add products and categories, design your store and receive orders. A trial on the Start plan includes every sales tool — abandoned carts, the blog, smart offers, sales notifications, the view counter, the cart countdown and progress bar, pixel and shipping reports, advanced SEO — and a team of up to 10 — so you can try the whole platform before choosing. Once you subscribe, your plan decides the features.
How do I continue after the trial?
- Open "Subscription", or click "Choose a Plan" in the top bar.
- Choose "Monthly" or "Annual" above the plan cards.
- Click "Upgrade to …" on the plan you want.
- Finish paying on the "Complete your subscription" page. See How do I subscribe to a plan or renew?
If you subscribe and your payment is confirmed before the trial ends, your store keeps running without any break.
What if the trial ends and I haven't subscribed?
There is no grace period after a trial. The moment it ends, your dashboard switches to the "Your free trial has ended" page and the side menu shrinks to "Subscription status", "Renew subscription" and "Profile". Customers see a "Store temporarily unavailable" page and can't place orders. Your products, orders and data are all kept and come back as soon as your subscription is active. Read What happens when my trial or subscription ends?
Tip: if you'll pay by InstaPay transfer, pay a day or two before the trial ends. Receipt review can take up to one business day.
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