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How do I deactivate or delete a customer?

Click "Active" to stop a customer signing in, or use the delete button to remove their account from your store. Their past orders stay in both cases.

Customers Last updated: 2 min read
In this article
  1. Deactivating an account
  2. Deleting a customer
  3. When does deleting not work?

If a customer is causing problems or asks you to close their account, you have two options on the Customers page: deactivate the account (you can restore it later) or delete it from your store.

Deactivating an account

  1. Open Customers and find the customer.
  2. In the "Status" column, click the "Active" badge.
  3. The badge changes to "Inactive (hidden)".

A deactivated customer can't sign in to your store and sees a message saying their account has been disabled: "Your account has been disabled by the platform administrator. Please contact the administrator for details." (The message mentions the platform administrator even though it was you who deactivated them.)

To restore the account, click "Inactive (hidden)" again.

Note: deactivating only blocks signing in. If the customer was signed in at the time, they may stay signed in until they log out. It also doesn't stop them ordering as a guest without an account.

Deleting a customer

  1. On the customer's row, click the trash icon.
  2. A "Delete this customer?" message explains that the customer will no longer be able to sign in with this account and will leave the list, and that their past orders are kept.
  3. Click "Yes, delete". You'll see "Customer deleted. Their past orders are kept."

When does deleting not work?

  • The customer has store-wallet credit: you'll see "This customer has store-wallet credit, so the account cannot be deleted. They can spend it on a new order first." Their balance must be used up first. Learn more about the customer wallet.
  • The customer isn't registered with your store: you'll see "You are not authorized to perform this action."
  • You're a team member: you need permission to delete customers from the store owner. Without it, the delete icon isn't shown.

Deleting can't be undone from the dashboard. If you only want to block a customer for now, deactivate instead of deleting.

#Customers #Permissions