What do the domain statuses mean (Pending, Activating, Active)?
"Verified" means your DNS is right, but a domain only becomes "Active" once we confirm your store really opens on it with SSL. This table explains every status.
In this article
On the My Domains page (menu: Domains → My Domains), each domain has a badge showing where it is in the connection journey. The key thing to know is that connected isn't the same as live: a domain's DNS can be correct while it isn't yet your store's address.
What each status means
| Status | Meaning | What you do |
|---|---|---|
| Pending | We can't see the domain pointing to us yet. | Make sure you changed the nameservers (or added the record) and wait for it to spread. You can click Check. |
| DNS Invalid | The domain points somewhere other than the platform. | Review the values at your domain company and correct them. |
| Verified — activating | DNS is correct; we're issuing SSL and confirming your store opens on the domain. | Nothing — usually 1–15 minutes. Your store keeps working on its current link meanwhile. |
| Active | The domain is live and is your store's current address (marked with a star). | Nothing. |
| Connected | The domain is verified but isn't the store's active address. | Click the Activate icon next to it if you want it to be your store's address. |
The numbers at the top
- Total domains: domains registered for your store (one at most).
- Active: 1 if the domain is really live on your store.
- Pending: a domain still being verified.
- Issues: a domain whose status is DNS Invalid.
The buttons next to a domain
- Check: checks DNS right now (shown while you're waiting for verification).
- Edit: opens the domain page to see the required values or change the domain.
- The delete icon: removes the domain. See How do I change or remove my custom domain?
Check messages
- «لم يتم التحقق من DNS. قد يستغرق التحديث من 1 إلى 48 ساعة.» (DNS not verified yet; updates can take 1–48 hours): the change hasn't spread yet. If you also see "Currently resolves to" and "expected", compare the two values to spot the mistake.
- «تعذّر فحص الـ DNS مؤقتًا — سنعيد المحاولة تلقائيًا خلال دقائق.» (Could not check DNS right now — we will retry automatically in a few minutes): a temporary problem on our side — nothing to do.
- "Activation is taking longer than usual": shown when activation takes longer than normal. Make sure the old nameservers were removed; the platform keeps retrying automatically.
Tip: while a domain is "Verified — activating", its page refreshes itself every little while, so you don't need to keep reloading it.
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