Will my domain email stop if I change nameservers?
No, if you follow the right order: save the domain first, wait until the page says your email has been moved, then change the nameservers.
In this article
When you point your nameservers to the platform, all of your domain's settings (DNS) move to us — including your email settings. So if you use email on the domain (like [email protected] on Google Workspace, Microsoft 365 or Zoho Mail), the platform reads your mail settings, saves them and rebuilds them on our side before anything changes, so your email keeps working.
The right order
- On the "Connect Custom Domain" page, type your domain and click Save Domain before touching the nameservers.
- Watch the notice under the nameserver values and wait until it says your email is ready.
- Only then change the nameservers at your domain company.
What the notices mean
| Notice | Meaning | What to do |
|---|---|---|
| If you use email on this domain | You haven't saved the domain yet. | Save the domain first. |
| Your email is saved — moving it now | We read your mail settings and are rebuilding them. | Wait — don't change the nameservers yet. |
| Your email is moved and ready | Your mail settings were rebuilt exactly as they were and checked. | Go ahead and change the nameservers. |
| No email to move | The domain has no external mail service. | Go ahead and change the nameservers. |
| Hold on — your mail records need attention | We couldn't read or copy your mail settings. | Don't change the nameservers; contact support first so we can set them up with you. |
Warning: if you change the nameservers while you see "Hold on — your mail records need attention", your domain email may stop receiving messages.
If the page asks for DNS records instead of nameservers
With that method you add just one record on the root domain, and all your other domain settings — including email — stay at your provider as they are. Don't delete your MX or TXT mail records.
If you remove the domain later
If you delete the domain from My Domains and you used the nameserver method, set your domain back to your domain company's (or email provider's) original nameservers so the domain and email are served from there again.
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