My custom domain isn't working — what do I do?

If you connected a domain and it still doesn't open your store, or its status is stuck on My Domains, start from the badge next to the domain and work through these causes in order.

1. The change hasn't spread yet

Nameserver or DNS changes take time to reach the whole internet: usually 1 to 24 hours, occasionally up to 48 hours. The platform re-checks automatically every few minutes, so waiting is enough in most cases. You can click Verify Now or Check at any time.

2. The nameservers aren't right

• Make sure you entered both values from the page exactly, with no extra spaces or trailing dot.
• Make sure you removed the old nameservers completely — an old value left next to the new ones breaks the connection.
• Make sure your domain company actually saved the change (some, like GoDaddy, ask you to confirm).

3. Records method: wrong record or an old one left behind

If the page asked you to "Add DNS records":

• The record must be on the root domain: the Host or Name field is @.
• Add one record only (a CNAME to connect.elmatajer.com or an A record with the value shown), and delete any old A or CNAME record on @. GoDaddy, for example, adds a default A record that must be removed.
• If the domain is on Cloudflare, set Proxy Status to "DNS only" (grey cloud, not orange).

4. Status "DNS Invalid"

The domain points somewhere other than the platform. Click Verify Now on the domain page: if you see "Currently resolves to" and "expected", those two values show exactly what to fix at your domain company.

5. Stuck on "Verified — activating"

At this stage we issue your SSL certificate and confirm your store opens on the domain; it usually takes 1–15 minutes. If you see "Activation is taking longer than usual", check that the old nameservers were removed and wait — the platform keeps retrying automatically. Your store keeps working on its platform link the whole time.

6. The email notice

If you see "Hold on — your mail records need attention", don't change the nameservers; contact support. See Domain email and nameservers.

7. The domain isn't accepted at all

• "Enter the root domain only (e.g. example.com) — subdomains are not supported.": enter just the root domain.
• "You cannot use a platform subdomain as a custom domain.": your elmatajer.com link already works on its own — no connection needed.
• "This domain is already used by another store." or "This domain is already pending for another store.": the domain is registered to another store; if it's yours, contact support.

8. The store shows «المتجر غير متاح مؤقتاً»

The domain works, but your subscription has ended and the store is paused on all its addresses until you renew.

9. "Could not check DNS right now"

A temporary problem with our check; the platform retries automatically within minutes. You don't need to change anything.

Still not working?

If more than 48 hours have passed with no change, contact support and include: the domain name, the status shown on My Domains, the name of your domain company, and a screenshot of your nameserver or DNS settings there.