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How do I add a staff member to my store team?

Add staff with their own logins from "Team & Permissions" → "Staff", and give each one a role that controls what they can see and change.

Account, team & security Last updated: 2 min read
In this article
  1. Before you start
  2. Adding a staff member
  3. Managing staff
  4. Team size

Instead of sharing your own password with your team, add each person as a staff member with their own account. Each staff member signs in with their own email and password and only sees the parts of the dashboard their role allows.

Before you start

  • Team management is on every plan: the "Team & Permissions" section is in every store's sidebar, and the number of members depends on your plan. If you can't see it, your team role probably lacks the permission — or see What plans are available?
  • You need at least one role: every staff member must have a role. If you see "No roles yet", click "Create Role" first — see How do I create roles and set permissions?
  • The staff member's email must not be used by any other account on the platform (not even a shopper account).

Adding a staff member

  1. In the sidebar, open "Team & Permissions" → "Staff".
  2. Click "Add Staff". The "Add New Staff" page opens.
  3. Under "Staff identity", enter the "Full Name" and "Email" (this is what they sign in with), and optionally "Mobile".
  4. Under "Security & password", enter a "Password" and repeat it in "Confirm Password". Use a strong password — the checklist below the field shows the suggested rules.
  5. Under "Account status", leave "Activate immediately" on if they should start right away, or turn it off to create the account paused until you activate it.
  6. Under "Role & permissions", choose the right role.
  7. Click "Add Staff Member".

After saving, you'll find them in the "Team Members" list. Send them their email and password; they sign in at elmatajer.com/login, just like you.

Managing staff

  • Edit details, role or password: "Edit" next to the staff member. Leave "New Password" empty to keep the current one — this is also how you help someone who forgot their password.
  • Pause temporarily: the "Activate / pause member" switch. A paused member can't sign in.
  • Delete: "Delete" removes the staff account permanently.

Team size

Each plan includes a number of team seats (shown on the plan cards in "Subscription"). This matters if you downgrade: if you have more staff than the new plan allows when it renews, the downgrade won't apply. Details in How do I upgrade or downgrade my plan?

Note: after saving you may see a technical-looking success message. That's expected — check the list and you'll find the new staff member.

#Team #Permissions #Security