How do I turn on the WhatsApp chat button in my store?
Turn on the WhatsApp widget so a chat button appears in your store and opens WhatsApp to your number, and set its position and mobile visibility.
In this article
The WhatsApp widget is a small chat button on your store. When a customer taps it, WhatsApp opens to your number with a ready greeting they can edit before sending.
Before you start
This feature appears in the side menu under Growth → WhatsApp — the feature is included in every plan.
Turning it on
- Go to Growth → WhatsApp.
- Switch on Enable widget.
- Enter the WhatsApp number with the country code — e.g.
+201001234567. - Choose the Button position: Right or Left.
- Switch on Show on mobile if you want the button on phones too (when off, it only shows on larger screens).
- Click Save settings. You'll see a confirmation that the WhatsApp settings were updated.
Type the number correctly: the number isn't checked automatically. Enter it with the country code and without the leading zero (e.g. +2010… not 010…), then test the button yourself on your store after saving.
Important notes for now:
- The Greeting message field is not saved at the moment; customers see a standard greeting that they can edit before sending.
- The button only appears on some themes. If you turned it on and don't see it, your current theme probably doesn't display it.
If the button doesn't show
- Check that Enable widget is on and the status at the top of the page says Live.
- Check that the WhatsApp number is filled in.
- If you're testing on a phone, make sure Show on mobile is on.
- Refresh your store page.
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