Common sign-up and store setup problems and how to fix them
Fixes for the most common problems: activation code not arriving, link taken, activation failing, the AI assistant stopping, or switching light/dark mode after setup.
In this article
If you hit a problem while signing up or setting up your store, the fix is probably here. The most common issues come first.
The activation code didn't arrive
- The code is sent to the email you signed up with, titled «رمز تفعيل حسابك». Check your spam or promotions folder.
- If the countdown ran out, click Resend code. The new code arrives in an email titled «رمز التحقق الجديد».
- If you enter a wrong or old code you'll see «رمز التحقق غير صحيح أو انتهت صلاحيته.» (invalid or expired code) — use the latest code you received.
- If you see «انتهت جلسة التحقق» (verification session ended), go back and sign in with your email and password.
The store link isn't accepted
| Message | Fix |
|---|---|
| This URL is already taken | Another store has it. Add a word or number, e.g. nour-fashion instead of nour. |
| This URL is reserved | Words like admin, www, login and dashboard are reserved by the platform. Pick another name. |
| Invalid URL | Use lowercase English letters, numbers and hyphens (-) only — no spaces or Arabic letters. |
The phone number isn't accepted
An Egyptian mobile number must start with 010, 011, 012 or 015 and be 11 digits long. Type it in full, without spaces or dashes.
The Activate store button doesn't work
- In manual setup, if fields are missing you'll see Complete the following before activating your store: with the field names. Fill them in and try again.
- Required fields: store name, category, country, city, link and phone (the AI assistant also needs a store description).
- If you see Couldn't activate the store, please try again., wait a minute and retry. If it keeps happening, contact us.
The AI assistant stopped during setup
- If you're told you've reached the daily limit for the setup assistant, use the buttons instead of typing free text — button choices don't count towards the limit.
- If you see a message that the AI service is temporarily stopped, try again later or continue with manual setup.
I want to switch between light and dark after setup
The choice you made during setup (AI or manual) is saved as you picked it. If you change your mind later, go to Store Settings → Storefront design tab → Color Mode, choose the mode you want and click Save. The change shows on your store straight away.
I can't find the setup screen again
Once your store is activated, the setup screen no longer appears and you go straight to the dashboard. Any change to the name, logo, link or colours is made from Store Settings. See editing your store name and logo.
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