How do I add a withdrawal method and request a withdrawal?
On "My Wallet", add the account you want to be paid to (Vodafone Cash, InstaPay, bank account), then request a withdrawal on an allowed day and above the minimum. The platform reviews it.
In this article
If you have a balance in "My Wallet" on the platform, you can ask for it to be paid out to you. It's done from the wallet page itself in two steps: add a withdrawal method once, then request the withdrawal.
Before you start
- You need to be the store owner, or a team member with withdrawal permission.
- The withdrawal days and the minimum amount are set by the platform and shown on the same page: the "Withdrawal Days" card, and "Minimum:" under the amount field.
Step 1: add a withdrawal method
- Open "Payments & Billing" → "Wallet".
- In the "Withdrawal Methods" card, under "Or add new", fill in:
- "Method Name": for example Vodafone Cash, InstaPay or Bank Account.
- "Method Code (optional)": leave it blank if you like; it's filled in from the method name.
- "Account / Phone Number": the wallet number or IBAN.
- "Account Holder Name": the full name.
- Click "Add New Method". You'll see a confirmation (the message is in Arabic: «تمت إضافة طريقة السحب بنجاح», "Withdrawal method added").
To remove a method, click its delete icon and confirm "Delete this method?".
Step 2: request the withdrawal
- In the "New Withdrawal" card, choose the "Withdrawal Method".
- Enter the "Amount". Under the field you'll see "Available:" and "Minimum:".
- Click "Submit Request". You'll see «تم إرسال طلب السحب بنجاح» ("Withdrawal request sent").
The amount is taken from "Available Balance" and held in "Pending" until the platform reviews it.
Tracking your request
The "Withdrawal Requests" card lists each request with its status:
| Status | Meaning |
|---|---|
| "Pending" | Received and under review. |
| "Approved" | Approved; the transfer is on its way. |
| "Paid" | The money has been sent to you. |
| "Rejected" | Refused; the amount is back in your available balance. |
Why wasn't my request sent?
- «السحب متاح فقط في أيام محددة. أقرب موعد: …» ("Withdrawals are only available on set days. Next date: …"): today isn't a withdrawal day. The top of the page shows "Withdrawals open today" or "Withdrawals closed today".
- The amount is below the minimum.
- «الرصيد غير كافي» ("Insufficient balance"): the amount is more than your available balance.
- «طريقة السحب غير صالحة» ("Invalid withdrawal method"): the method was deleted. Pick another or add a new one.
Note: The "Withdrawals" item in the side menu opens the "Settlements" page, which lists statements prepared by the platform. Your own withdrawal requests are made and tracked on the "My Wallet" page.
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