How do I record proof of delivery and send the customer a receipt?
Turn on proof of delivery, then record who received the order (and a photo if you like) from the order page; the order becomes Delivered and the customer gets a receipt on WhatsApp.
Proof of delivery records who received each order and when, and gives the customer a receipt. You switch it on yourself.
Turn it on
Shipping & delivery → Delivery times & pickup, switch on Turn on proof of delivery and click Save.
Record delivery from the order page
- Open the order. In the Proof of delivery card click Record delivery.
- Type who received it (pre-filled with the customer's name).
- A delivery photo is optional — on a phone it opens the camera.
- An optional note (e.g. left with the doorman).
- Click Save & mark delivered.
The order becomes Delivered the same way a status change does (cash on delivery counts as paid), and the card shows the receiver, time and photo.
The customer's receipt
- Receipt opens the receipt page — store, order number, time received, receiver, items, total and photo — with Download PDF and Print.
- Send to customer opens a WhatsApp chat with the customer and the link in the message.
- The link also shows on the customer's order tracking page.
Note: proof is recorded once per order and can't be edited, so it stays real evidence.
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