Why isn't my product showing in my store?

Added a product but can't find it in your store? Or it shows on the home page but not in its category or in search? Go through these causes in order — most cases are solved in the first three steps.

1. The product is hidden

Open Products and check the product's status. If it says Inactive (hidden), it has been hidden — with the eye button or the bulk Deactivate action.

Fix: click the eye icon (Show in store) on the product's row. (The Product is available for customers switch on the edit page doesn't change the status of a published product — use the eye button.)

2. The product is still a draft

If it has a Draft badge, it hasn't been published yet, and drafts are never shown to shoppers.

Fix: click Resume draft, complete the details, choose a category and click Publish product. See the drafts article.

3. It shows on the home page but not in its category or in search

This usually means the product has no category. It happens when its category was deactivated or deleted — deactivating a category removes it from all its products, and reactivating it doesn't put them back. Products without a category don't appear on category pages or in your store's search.

Fix: make sure the category is Active under Categories, then open the product with Edit, pick the category from Choose category, and click Save changes. See the categories article.

4. The shopper searched by the English name or the product code

Store search only looks at the product's Arabic name — not the English name, the description or the SKU.

Fix: search with a word from the Arabic name. If your shoppers search for particular words (a brand name or a common English term), include them in the Arabic name itself, for example “سماعة بلوتوث Bluetooth”.

5. The product was deleted

If you can't find it in Products at all, even with the All filter, it was deleted. Deletion is permanent and can't be undone.

Fix: add it again with New product.

6. The product shows, but shoppers can't buy it

• Out of stock: if stock is on and the quantity is zero, shoppers see “Sold out”. Increase the Available quantity — see the stock article.
• The product has variants: shoppers must pick a color and size first, otherwise they see “Please choose a variant before adding to cart”.
• Subscription: if your trial or subscription has ended, the whole store is locked until you subscribe. Check the subscription page in your dashboard.

7. The main image is wrong

On a new product, the first image you uploaded becomes the main image even if you reordered before publishing. Open the product with Edit, reorder the images and click Save changes.

Still not showing?

If you've checked all of this and the product still doesn't appear, contact support with the product name and your store link.