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What is "My Wallet" on the platform and what changes its balance?

Your wallet is a balance you hold with Elmatajer, used for things like add-ons and themes. No shopper order adds to it, whatever the payment method: COD cash is with you and Paymob/Kashier money is in your own gateway account.

Payments & wallet Last updated: 2 min read
In this article
  1. Where to find it
  2. What lowers the balance
  3. What raises the balance
  4. What does not change it
  5. Topping up

The "Wallet" in your dashboard is your own balance as a merchant with Elmatajer. It has nothing to do with your customers' wallets inside your store, or with the money shoppers pay you.

Where to find it

In the menu: "Payments & Billing" → "Wallet". The "My Wallet" page shows:

  • "Available Balance": what you can use or withdraw right now.
  • "Pending": amounts in withdrawal requests still under review.
  • "Paid Out": what has actually been paid to you.
  • "Total Earnings": everything that has come into the wallet.
  • A "Last 6 Months Analysis" chart, plus the "Withdrawal Requests" and "Withdrawal Methods" cards.

Every wallet movement is listed in detail under "Transaction Log".

What lowers the balance

  • Paying for something from the platform with your wallet, such as an add-on or a paid theme.
  • Requesting a withdrawal: the amount moves from "Available Balance" to "Pending".

What raises the balance

  • A rejected withdrawal request: the amount returns to your balance.
  • Cancelling a monthly or yearly add-on you paid for from the wallet: the unused part of the period is refunded.

What does not change it

Note: No shopper order adds to your wallet, whatever the payment method and even when you move it to Shipped or Delivered. Cash-on-delivery money is collected by you from the courier, Paymob/Kashier money goes into your own gateway account, and orders a shopper pays from their store wallet don't add to your wallet either.

Topping up

There's currently no button in the dashboard to top up the wallet yourself. If you see a notice such as "Wallet balance is zero" or "Balance insufficient for renewal", pay for your subscription or purchase with another payment method offered on the payment page, or contact support.

Want to withdraw your balance? Read How do I request a withdrawal?

#Merchant wallet #Withdrawals #Billing