I forgot my password — how do I reset it?
On the sign-in page click "Forgot password?" and enter your email. You'll get a one-time link, valid for 30 minutes, to choose a new password.
If you forget your password, you can set a new one yourself through a link sent to your login email. Your old password doesn't change until you open the link and choose a new one.
Steps
- Open the sign-in page at elmatajer.com/login and click "Forgot password?".
- Enter the "Email address" you sign in with and click "Send reset link".
- You'll see a message that if the email is registered, a reset link is on its way. This message always appears, even for unregistered emails, to protect accounts.
- Open the email and click the link. The "Set a new password" page opens.
- Enter a "New password" (at least 8 characters), repeat it in "Confirm password" and click "Save password".
- You'll see "Password reset. Please sign in." Sign in with your new password.
Note: the link is valid for 30 minutes and works only once. After you change the password, all your signed-in devices are signed out.
The email didn't arrive?
- Wait a few minutes and check your spam folder.
- Make sure you typed exactly the email you sign in with.
- Request a new link and use the most recent email you receive.
The link says it's invalid
If you see "This reset link is invalid or has expired. Please request a new one.", the link is older than 30 minutes or was already used. Go back to "Forgot password?" and request a new one.
If you're a staff member
Reset links are only sent to store owners. If you're a staff member and forgot your password, ask the store owner to open "Staff" → "Edit" and set a new password for you.
If your account is temporarily locked: after too many wrong sign-in attempts the account locks for 30 minutes. Even after setting a new password you may need to wait for that period to pass. Details in I can't sign in.
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