How do I change my password?
Change your password from "Profile" → "Security & password" by entering your current and new password. Forgot the current one? Use "Forgot password?".
In this article
If you know your current password and want a new one, you can change it in under a minute from the "Profile" page. If you've forgotten it, see I forgot my password.
Steps
- Open "Profile" from your avatar in the top bar or from the sidebar.
- Scroll to the "Security & password" card.
- Enter your "Current password".
- Enter your "New password" and repeat it in "Confirm password". The minimum is 6 characters ("Min 6 characters"), but we recommend 8 or more with letters, numbers and symbols.
- Click "Save changes".
If you leave the password fields empty, your password isn't changed ("Leave blank to keep current") — that's expected when you're only editing other details.
Messages you might see
These messages appear in Arabic:
| Message | Fix |
|---|---|
| «أدخل كلمة المرور الحالية لتأكيد التغيير» (enter your current password to confirm) | Type your current password in its field. |
| «كلمة المرور الحالية غير صحيحة» (current password is wrong) | Check the spelling, keyboard language and Caps Lock. If you've forgotten it, use "Forgot password?". |
| «كلمة المرور الجديدة يجب ألا تقل عن 6 أحرف» (at least 6 characters) | Choose a longer password. |
| «تأكيد كلمة المرور غير مطابق» (confirmation doesn't match) | Type the same new password in both fields. |
After the change
Your current session stays signed in. Any other device that was signed in to your account may be signed out and asked for the new password — this is for your protection.
Tip: don't share your password with your team. Add each person as a staff member with their own login and permissions instead — see How do I add a staff member to my store team?
For staff: staff members change their own password from "Profile" the same way. If they forget it, the store owner sets a new one under "Staff" → "Edit".
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