I can't log in to my dashboard — what do I do?

If you can't get into your dashboard, don't worry — your store keeps working normally for customers. The cause is almost always one of the items below, and most take minutes to fix.

Before you start

• Sign in on the platform login page: elmatajer.com/login. Store owners and team members use the same page.
• Type your login email — the email you registered with, which is not necessarily the store email your customers see.

You see "Invalid email or password"

This message has two possible causes:

1. A typo: make sure your keyboard isn't set to Arabic, Caps Lock is off, and there is no extra space in the email. Use the eye icon ("Show password") to see what you typed.
2. A temporary security lock: after 5 wrong passwords within 15 minutes, sign-in for that email is locked for 30 minutes. During that time you see the same message even with the correct password.

You forgot your password

• The link is valid for 30 minutes and works once. If you see "This reset link is invalid or has expired. Please request a new one.", request a new link.
• If the email never arrives, see I'm not receiving emails from the platform.

You sign in with Google

The Google button appears under "or continue with". If something goes wrong:

• You got in but see an empty store, or you're asked to set up a new store: you most likely used a different Google account from the email you registered with, so the platform treated it as a new account. Sign out and use your original email.
• "We found an account with this email. Sign in with your password once and Google will be linked automatically." (shown in Arabic): sign in once with email and password; after that the Google button works for you.
• "This email belongs to an account that can't sign in with Google. Use normal sign-in." (shown in Arabic): the email is used by another kind of account (for example a team member). Sign in with email and password.

You see "Your account has been disabled by the platform administrator"

• If you own the store: the platform administration disabled the account. Read My account was disabled — what does it mean and what do I do? or contact us through the contact page.
• If you are a team member: the same message appears when the store owner has switched your account off. Ask them to turn it back on under "Staff" with the "Activate / pause member" switch.

Other things you might run into

• "Please confirm you are not a robot.": wait until the security check box under the form finishes, then click "Sign in". If the box doesn't appear, turn off your ad blocker or try another browser.
• A "Too many requests · 429" page: you tried several times very quickly. Wait a minute and try again.
• Sign-in refused for the whole network: after many failed attempts from the same internet connection (20 within a quarter of an hour, even on different accounts), sign-in from that network is blocked for up to an hour, again showing "Invalid email or password". Wait, or try from another network such as mobile data.
• You're using the sign-in page inside your store: the sign-in page on your store's link is for your customers, and your merchant account won't work there. Sign in at elmatajer.com/login.
• Still waiting for the activation code after sign-up: you don't need it — just sign in on the login page with your email and password.
• You're sent to the store setup screens after signing in: this is normal if you haven't finished setting up your store. Complete the steps and you'll reach the dashboard.
• You get signed out on your own: the session closes after about two hours of inactivity, and "Session expired · 419" appears if you click save after that. At the moment "Remember me" does not extend how long you stay signed in, so save your work as you go.

Still can't sign in?

Write to us from the contact page with your login email, your store link and the exact message you see. Never send your password — we will never ask for it.