Quick answers
to the big questions

You describe your store in plain language (e.g. "men’s clothing store called FitZone, red and black"), and within seconds the AI suggests products, categories, descriptions, core pages, and matching theme + colors.

Our AI specializes in Arabic and local niches. Every suggestion can be edited or replaced from the dashboard before publishing.

The AI provides a starter scaffold (names, descriptions, categories, placeholder images). You replace them with your real products in minutes.

All your data is encrypted and stored on secure servers. The AI never uses your data for anything other than building your store.

24/7 live chat on the site, or reach us via WhatsApp, email, or the help center. Average response time is under 5 minutes.

Every theme has a live demo URL. Click any card to preview it with sample data — no signup required.

Filter by your industry (fashion, restaurant, furniture, tech...), preview the themes in your niche, and check colors, layout, and details live.

Yes — every theme is fully customizable from the visual editor: colors, fonts, images, pages, section order. Zero code needed.

Anytime — without losing your products or orders. Data stays intact, only the design changes.

Every theme natively supports Arabic (RTL), dark mode, and is fully responsive on mobile and tablet.

You get a free subdomain (yourstore.elmatajer.com). Custom domains (.com / .shop / .store) can be purchased at an affordable yearly rate from the Domain Center.

If you purchased the domain through us, connection is instant. External domains take 5 minutes to 24 hours due to DNS propagation.

Yes — a free SSL certificate is automatically provisioned with every domain. Your store is HTTPS-secured from day one.

Yes — transfer your existing domain to our registrar, or keep it at your current provider and link it via DNS records. Both options are supported.

ElMatajer is an all-in-one Arabic e-commerce platform that lets you build and run a full online store without code — products, categories, shipping, payments, marketing, and AI assistance, all in one place.

Under 60 seconds. Using the AI builder, you describe your store in plain language and ElMatajer generates products, categories, pages and a matching theme — ready to publish.

Yes — start free and explore every feature. Upgrade to a paid plan when you are ready to scale.

Our team is available 24/7 via live chat, WhatsApp and email. A full help center with video tutorials and articles is also available.

Your shoppers pay by card through Paymob or Kashier on your own gateway account, or cash on delivery, plus the customer wallet for refunded amounts.

Connect your Bosta, Aramex, Mylerz or ShipBlu account under Providers, then send and track orders from the dashboard. You can also deliver yourself with zones and rates you set.

Yes, on every plan: a WhatsApp widget, ad pixels (Facebook, TikTok, Google and others) and coupons. Growth adds smart offers and sales notifications, and Advanced adds abandoned carts and pixel reports.

Absolutely — full REST API plus Webhooks for every event (orders, customers, products). Supports 200+ integrations via Zapier and automation tools.

No — ElMatajer charges zero commission on your sales. Just a flat subscription. 100% of revenue is yours.

Yes — upgrade or downgrade from your dashboard at any time. Prorated billing is calculated automatically.

You pay your plan subscription by InstaPay: transfer the amount and upload the receipt from the Subscription page, and your plan is activated after review.

No cancellation fees. You can cancel anytime and continue using the service until the end of your paid period.

All core themes are completely free. Premium themes are a one-time purchase and include advanced design features.

Absolutely — every theme is fully customizable from the visual editor: colors, fonts, images, pages, section order. No code required.

Every theme natively supports Arabic (RTL), dark mode, and is fully responsive on mobile and tablet.

Yes — switch themes anytime without losing your products or orders. Your data stays intact.