How do I delete my account?
Delete your merchant account in the Elmatajer app (More → Delete account) or from your profile on the website, or email [email protected]. What is deleted and what is kept.
You can delete your merchant account on Elmatajer (المتاجر) at any time, from the Elmatajer app or from the web dashboard. Deleting closes the account at once and you can no longer sign in with it.
In the app
- Open the Elmatajer app and sign in.
- Open the «More» tab and scroll to the bottom.
- Tap «Delete account», then enter your password and the phrase «delete my account» to confirm.
On the website
- Sign in at elmatajer.com/login.
- Open your profile page (elmatajer.com/admin/profile).
- Scroll to the bottom, click «Delete account», then enter your password and the phrase «delete my account».
Deletion is available to the store owner. If you're a member of a store's team, ask the owner to remove you under «Team».
Without signing in
If you can't sign in, email a deletion request from the address the account is registered with to [email protected]. We'll confirm it's you and carry out the request.
What is deleted and what is kept
- Immediately: the account is closed, its sign-in details (email, password and mobile number) stop working, and push notifications to your phone stop.
- Within 30 days: we erase your personal data (name, email, mobile number and profile photo) and your registered notification devices.
- Kept: order, invoice and payment records, for the period accounting and tax law requires, after which they are deleted.
Note: deletion is permanent and doesn't refund a subscription or payments. If you have a wallet balance, withdraw it before deleting the account.
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