This policy explains what is allowed and what is prohibited when using Elmatajer: the dashboard, the stores hosted on it, domains, payment methods and related services. It applies to the store owner and to everyone they grant access to (team members and staff), and is read together with the Terms & Conditions, the Privacy Policy and the Refund Policy.
Scope of this policy
This policy covers every use of Elmatajer: creating and running stores, products and orders, domains, payments, messaging, and applications connected through the API. Accepting the terms at sign-up means agreeing to this policy.
Acceptable use
You may use the platform to sell lawful products and services you have the right to sell, and to publish accurate information about your store, products, prices and your own shipping and return policies.
- Content and products you own or are authorised to sell.
- Real contact details your customers can reach.
- Use of the services within the limits of your subscribed plan.
Prohibited use
The platform may not be used for anything that harms customers, other merchants or the platform itself, including but not limited to:
- Misleading customers about a product, its price or delivery time.
- Impersonating a person, business or brand.
- Publishing content that incites hatred or violence, or that targets children.
- Using a store as a front for an activity other than the one declared.
Illegal activity
Any activity that breaks the applicable laws of the Arab Republic of Egypt, of the merchant's country or of the customer's country is strictly prohibited — including money laundering, tax evasion, human trafficking, and selling anything that requires a licence you do not hold.
Prohibited products and content
You may not list or sell:
- Drugs and controlled substances, weapons and ammunition.
- Medicines and supplements that require a licence or prescription.
- Counterfeit goods or anything infringing intellectual property.
- Pornographic, abusive or privacy-violating content.
- Personal data, customer lists or stolen accounts.
Fraud and manipulation
Fraud in any form is prohibited: fake orders, manipulating reviews or statistics, abusing discount codes or the wallet, unauthorised use of payment cards, or exploiting a software defect for gain.
Account security
You are responsible for your login credentials. Use a strong, unique password, never share your account, and tell us immediately if you suspect unauthorised access. Everything done from your account is treated as done by you.
Protecting store and customer data
Your customers' data is held in trust: use it to fulfil orders and serve customers, nothing else. It may not be sold, shared or repurposed. No merchant may attempt to reach another store's data.
Platform abuse
Do not overload or disrupt the platform: excessive automated requests, scraping, creating multiple fake accounts, or using hosting resources for anything other than running your store.
Hacking and security bypass
Probing or bypassing any security control without prior written permission is prohibited — including unauthorised access attempts, code injection, privilege escalation, or tampering with requests to reach resources that are not yours. If you find a vulnerability, report it instead of exploiting it.
User-generated content
You are responsible for everything you publish: product descriptions, images, pages, and the customer replies and reviews shown in your store. You must own the rights to what you publish and it must comply with this policy.
Marketing and messaging
Marketing messages (email, SMS, notifications) may only be sent to recipients who opted in, and must offer a clear way to unsubscribe. Bulk unsolicited messaging, purchased contact lists and forged sender identities are prohibited.
Payments
When you enable a payment method you are the contracting party with that provider and are bound by its terms and by card-network rules. Payment methods may not be used to collect money outside your declared store activity, and payment keys must be kept confidential.
Subscriptions and plans
Each plan defines usage limits and included features. Circumventing those limits technically, or splitting one business across multiple accounts to evade them, is prohibited. Refund details are set out in the Refund Policy.
Domains
When you connect or buy a domain through the platform you confirm you have the right to use it. Domains that impersonate brands or are used for phishing are prohibited, and any domain used in breach of this policy may be disconnected.
Staff and permissions
You are responsible for everyone you grant access to your store and for what they do. Grant the least privilege needed, review permissions regularly, and revoke access as soon as someone leaves.
File uploads
Uploaded files (images, documents, logos) must be free of malware, must be yours to upload, and must stay within the allowed limits. Storage may not be used as a general file host unrelated to your store.
Technical limits
Disabling or working around any technical control is prohibited: rate limits, verification mechanisms, upload limits or permission checks — whether through the interface, the API or an external tool.
Reporting abuse
If you notice a store or content that breaches this policy, report it through the contact page with the link and a description. Reports are handled confidentially and reviewed according to severity.
Monitoring and investigation
We may review operational logs and store content when a report or signal suggests a breach, only to the extent needed to verify it. We do not access your store data for any other purpose beyond what the law requires, as described in the Privacy Policy.
Suspension and restriction
Breaches are handled in escalating steps: a warning, restricting a feature, a temporary suspension, then termination for serious or repeated breaches. Where customers or the platform are at risk, suspension may be immediate and without prior notice.
Removing infringing content
We may remove or hide any content or product that breaches this policy or the law, and will tell you why. Re-publishing removed content is treated as a serious breach.
Your responsibility
You remain responsible for your store before your customers and the authorities: accurate information, fulfilling orders, invoicing and tax obligations, and handling complaints. The platform provides the tools; it does not take that responsibility from you.
Changes to this policy
We may update this policy as the services evolve or legal requirements change. The last-updated date is shown at the top of this page, and continuing to use the platform after an update means accepting the current version.
Contact
For any question about this policy, or to report a breach, reach us through the Contact page.